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You really think I should decline a referral?

Jun 22, 2017 11:04:00 AM

What? You want me to decline a referral? After somebody liked and trusted me enough to pass my name on? Why in the world would I say “no thanks”?

Here are four good reasons to say "no thanks":

  1. You don't provide the service or product the referral wants.
  2. You are so busy that you can’t provide the level of service that the referral expects based on the lead.
  3. The service or product the referral wants is too far off what you traditionally offer.
  4. The referral won't work with you through your process.


If you want referrals you don't have to turn down, help your customers do a better job of referring you. Get our template to learn more.

(And learn how to let your declined referrals down gently by reading our blog.)

Customer Testimonial Worksheet

Courtney Stallings
Written by Courtney Stallings

Courtney writes and edits content for Leading Results and their clients. She has been described as a Grammar Nazi and enjoys crafting writing with excellent spelling, punctuation, and grammar.

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