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Setting the stage for a good customer experience

Nov 3, 2018 2:44:11 PM

Before you create a consistent approach to marketing, selling, and servicing customers, make sure it’s the RIGHT approach.

Ask yourself: “How do I want my customers to talk about me behind my back?” and build your approach around the answer.

This requires explicitly defining the customer experience and choosing tools to make it happen consistently.

To determine your current customer experience or start defining one, consider CallRail and PhoneWagon to listen to customer service calls and find patterns that indicate where change might be needed – and where you’re doing it right.

How to Build a Remarkable Business by Focusing on the Total Customer Experience

Topics: strategy

Courtney Stallings
Written by Courtney Stallings

Courtney writes and edits content for Leading Results and their clients. She has been described as a Grammar Nazi and enjoys crafting writing with excellent spelling, punctuation, and grammar.

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