AI-powered chatbots use machine learning and natural language processing to understand customer intent and respond in a natural, human way.
Here are 3 of the best AI chatbots for 2019.
- Understands historical chats/call logs, searches for answers in your knowledge database, requests clarification, and can redirect to human representatives
- Runs on your website, messaging channels, customer service tools, and mobile app
- Predicts user behavior, intuits customer preferences, requests clarification, and can multi-task
- Integrates with most messaging channels, customer service and business software, and cloud storage platforms
- Understands customers' intent without keyword matching and remembers the context of conversations
- Allows customers to make purchases through the chatbot
AI-powered chatbots can serve as your first line of customer support ... who couldn't use a chatbot to handle simple customer service issues so you have time for the complex ones?