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Useful Tips and Tricks to Help You Grow

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It's not an invasion

Mar 16, 2019 10:00:00 AM

AI-powered chatbots use machine learning and natural language processing to understand customer intent and respond in a natural, human way.

Here are 3 of the best AI chatbots for 2019.

Watson Assistant 

  • Understands historical chats/call logs, searches for answers in your knowledge database, requests clarification, and can redirect to human representatives
  • Runs on your website, messaging channels, customer service tools, and mobile app

Rulai

  • Predicts user behavior, intuits customer preferences, requests clarification, and can multi-task
  • Integrates with most messaging channels, customer service and business software, and cloud storage platforms

Bold360

  • Understands customers' intent without keyword matching and remembers the context of conversations
  • Allows customers to make purchases through the chatbot

AI-powered chatbots can serve as your first line of customer support ... who couldn't use a chatbot to handle simple customer service issues so you have time for the complex ones?

Read HubSpot's more comprehensive list here.

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Courtney Stallings
Written by Courtney Stallings

Courtney writes and edits content for Leading Results and their clients. She has been described as a Grammar Nazi and enjoys crafting writing with excellent spelling, punctuation, and grammar.

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