Okay, so if you read this blog with any regularity, you know I am an Apple fan. Now I am a raving fan. Here’s the story. I ordered an iPod for my son’s 11th birthday. Now, this was part of the Apple promotion where you buy a new Mac and get an iPod for free. My wife needed a new Mac for school, so I figured I’d kill the two birds with one stone.
So I ordered the Mac and iPod. Both were promised for delivery on June 18th. The Mac showed up on the 17th – exceeding expectation. But the iPod showed as still being in Hong Kong at FedEx. Now, I didn’t really care when the Mac got to me. It was the iPod that was date sensitive since my son’s birthday is the 20th of June.
Well the iPod was still in Hong Kong at the end of the day on the 18th, so I figured I was going to have to cut out a picture of one and give that to him and let him know it would be a day or two late. Not really what you want to do, but what else could I do. After all, we are talking about an iPod that was free, as was the shipping.
It turns out I didn’t have to do anything. This morning I had an email from Apple that said they had noticed that my shipment had been delayed and that they had upgraded it for Saturday delivery. Wow. Okay. But where was the iPod now? When I checked the order status, it showed that overnight it had moved from Hong Kong to Anchorage and on to Newark. Now NJ is still a ways away from Boston, but I figured we’d see what would happen. Sure enough, sometime late this afternoon or early evening, the Fedex truck came by and dropped off the iPod. That is SERIOUS customer service.
My only complaint in the whole process – there is nowhere on Apple’s website that I could find where I could leave them an attaboy and comment for a job well done. What have you done like this to delight your customers? I have never really questions my decision to move my company completely to Mac. Now I never will. That level of service is just outstanding!
