Blog Ramblings

Bad Service In the Age of Social Media

Posted by Darling Jimenez | February 9, 2015

  
  
  

I was driving on the I-85 highway in Charlotte, NC when I noticed my car began to slow down. With speeds that are typically above average, I-85 is the worst place for this to happen. Car after car zoomed pass me. In the meantime, my car continued to slow, 60, 50, 40 … I quickly realized that I was in trouble and needed to pull over. At the next available exit I did and the car suddenly shut down in the middle of the right turning lane

Petrified, I immediately called my insurance company who promptly sent a tow truck. What followed was perhaps one of the worst customer service experiences I will ever have.

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Topics: word of mouth, Social media



Buy a Mac!?

Posted by leadingresults | November 3, 2008

  
  
  

I just had to share this story from a recent airline trip.

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Topics: word of mouth, Marketing