Blog Ramblings

Train and equip your sales team – PLEASE

Posted by Dan Kraus | June 24, 2013

  
  
  

I need to rant for a minute on the sales calls I keep getting from companies that have not spent the time or money to properly equip the people they have selling for them.

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Topics: Rants, Customer Service, Sales



Train and equip your sales team – PLEASE

Posted by Dan Kraus | June 24, 2013

  
  
  

I need to rant for a minute on the sales calls I keep getting from companies that have not spent the time or money to properly equip the people they have selling for them.

Read More

Topics: Rants, Customer Service, Sales



Is Apple the Next Comcast?

Posted by Dan Kraus | September 4, 2012

  
  
  

I’ve been a die-hard Apple supporter for the past 3 or 4 years – just go read some past blog posts – but I’ve had 2 experiences in the past few weeks that makes me ask the question in the title.

First, lets start with Mountain Lion.  Apple has been touting iCloud as the answer to this issue of my music scattered all over the place.  And movie sharing and basically getting my digital bits organized.  But you can’t use iCloud with iOS5 (phone and pad) or Mountain Lion (iMac and Macbook).  So for $20, I downloaded Mountain Lion and installed it on my 3 year-old iMac. BIG MISTAKE.  I read the system requirements, I read the reviews, I checked the software compatibility charts for the stuff I use most frequently.  Turns out the compatibility charts weren’t 100% accurate (things like quicken and vmware didn’t work anymore) and iPhoto needed to be upgraded (another $20), but then that made all my photo libraries incompatible with the other machines in my house.  Anyway, you see where I am going – one change to take advantage of what looked like a really good and helpful feature caused me an immense amount of digital pain. So what did I do – I blew it all away and restored a backup from my time machine (a truly great Apple tool) and in 40 hours, my machine looked like it did when I started down the foolhardy path to simplicity.

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Topics: Rants, Customer Service, Sales