This may seem to be a nit... a picky complaint… but there is a lesson here.
I like my dry cleaning service. They pick up from my house and they return the clothes a couple of days later. They charge my credit card and when they make a mistake (like when they wrecked a pair of pants) they include a note and offer compensation.
In general, this “invisible service” works pretty well; until it doesn’t. I say invisible, because I never have any personal interaction with them. Just notes back and forth.Read More