Question: What is one thing you can do to improve your sales effectiveness and the impact of marketing for your technology company?
Answer: Improve your customer delight.
But that’s easier said than done, and if you think that customer satisfaction is the same as customer delight, you’re missing the point. Look at it this way: as consumers, we are frequently satisfied with our purchases – but we are rarely delighted. Satisfaction is best defined as “your expectations have been met.” “Delighted” indicates that your expectations were exceeded.Read More
Topics: customer delight
Content: love it or hate it, you gotta have it – blogs, whitepapers, checklists, press releases, website content, slideshows for webinars, landing pages, and more. The amount of content you need to create, in fact, can be daunting.Read More
Topics: good content marketing
On the most basic level, client relationships are relationships you've thoroughly cultivated; business opportunities you've identified, nurtured, and closed. In a traditional mindset, one cultivates business opportunities from business networking, referrals, and website and marketing activities. All three are completely viable forms of lead generation, but by focusing only on those three activities, you’re missing the bigger picture.Read More
Topics: Lead Generation
Content, content, content: the (unofficial) inbound marketing mantra. Quality content is what brings people to your site and helps them get to know, like, and trust you – but the constant need to create engaging, share-worthy content can be time-consuming and, frankly, exhausting.
The good news is that you can squeeze more out of the content you’ve already created by repurposing it into different forms. As long as your content is high quality, converting it into something new to post and promote can cause more people to engage with it and attract more website visitors, increasing your chances of conversion.Read More
Your “how to” blog post should teach the reader how to do something by breaking it down into a series of steps.
Begin your blog post by explaining what problem you are going to solve through your explanation and be sure to include any relevant keywords. Add in a personal story to establish your credibility on this topic. And make sure to end your blog post with a summary of what your reader will gain by following your lead.
Need some inspiration? Check out these "How-To" examples from the HubSpot blog:
If you have a problem in your business, where do you turn? Maybe to your mentor, a business coach, or a confidant? All are logical answers. But what about placing yourself with like-minded individuals who face similar challenges and roadblocks in the same trenches you do every day? If you haven’t already learned about the power of user groups, let me introduce you to this concept and explain why creating a user group can be a game changer for your business.Read More
Oh, my goodness – forms drive me batty! Everywhere I go there are forms to fill out. You've won a billion dollars from a Nigerian prince? All you have to do is fill out this form with all your personal information to get the money. No thanks! Buying a car? All we'll need is this form with your financial information since birth and a sample of your DNA. It's just that easy!Read More
If a butterfly flutters its wings in China, can it cause a hurricane in the Caribbean? We don’t know for sure, but we do know about cause and effect – everything you do affects someone or something else, whether it’s now or in the future, and you never know who, what, or how someone/something will be affected.
Take the Ice Bucket Challenge, for example.Read More
“Sales is a lagging indicator of success” – I heard someone utter that phrase the other day and thought, “Huh. I never thought of it that way, but it’s true.” A sales person will disagree (they always disagree when you try to take credit away from their efforts), saying that sales is a (or the) measure of success. But when you truly dissect it, new customer acquisition or gaining a larger share of your customer’s wallet doesn’t happen unless everything else is tuned correctly – so your sales revenue really is the downstream measure of how successful everything else is.Read More