Why is Good Service So Hard to Get?
Good customer service is not a difficult concept – set appropriate expectations, and then meet them. Don’t over promise. Say sorry when you mess up. Civility is a lost concept with many people and organizations today. The companies I keep going back to and ones that I recommend to my friends and family are those that are just plain pleasant to work with, and they do what they say they will do. Think about that the next time you want to get angry with a customer or when you make a promise.
Date: April 12, 2008